Client Area

RelyHost Privacy Policy

Last Updated: 6/28/2026

This Privacy Policy explains how PhoenixDev LLC (“RelyHost,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information when you visit our websites, create an account, purchase services, use our hosting infrastructure, access our billing or control panels, contact support, submit abuse reports, or otherwise interact with us.

This Privacy Policy applies to RelyHost websites, billing systems, support systems, hosting services, reseller hosting, VPS services, bot hosting, control panels, backups, abuse-reporting channels, and related services.

Questions about this policy can be sent to [email protected] (full contact details are in Section 23).

1. Our role

RelyHost may process information in different roles depending on the context.

1.1 RelyHost as a controller or business

We generally act as a controller, business, or similar role when we determine why and how to process information for our own business purposes. This includes information used for:

  • account creation;
  • billing and payment administration;
  • customer support;
  • security monitoring;
  • fraud prevention;
  • abuse handling;
  • legal compliance;
  • service administration;
  • Terms of Service enforcement;
  • business communications;
  • marketing communications where you have opted in.

1.2 RelyHost as a processor or service provider

When customers use RelyHost services to host, store, transmit, or process their own content, websites, files, applications, databases, bots, logs, or end-user information, RelyHost generally acts as a processor, service provider, contractor, or similar role on behalf of the customer.

Customers are responsible for their own privacy notices, legal bases, consents, security configurations, and responses to privacy requests from their own users, visitors, clients, or end users.

2. Information we collect

We collect information in the following categories.

2.1 Account information

We may collect:

  • name;
  • company name;
  • email address;
  • phone number;
  • billing address;
  • username;
  • account ID;
  • customer ID;
  • service identifiers;
  • account status;
  • authentication information;
  • security settings;
  • communication preferences;
  • parental or guardian consent information where relevant for users aged 13 to 17.

2.2 Billing and transaction information

We may collect:

  • invoices;
  • service orders;
  • renewal history;
  • cancellation history;
  • refund requests;
  • overpayment records;
  • account-credit records;
  • late-payment records;
  • chargeback or dispute records;
  • payment status;
  • Stripe transaction IDs;
  • payment method metadata;
  • tax or accounting records where applicable.

Payments are processed through Stripe. We do not intentionally store full payment card numbers on RelyHost systems. Stripe may collect and process payment information according to its own privacy and payment-processing terms.

2.3 Support and ticket information

When you contact support, submit a ticket, send an email, request a refund, ask for technical assistance, or submit documents or files, we may collect and retain the contents of your communication.

Support information may include:

  • messages;
  • ticket IDs;
  • attachments;
  • screenshots;
  • logs;
  • configuration files;
  • domain names;
  • IP addresses;
  • usernames;
  • service identifiers;
  • temporary credentials;
  • access instructions;
  • error reports;
  • troubleshooting information;
  • any other information you choose to provide.

You should avoid sending passwords, private keys, government IDs, sensitive documents, or other highly sensitive information unless necessary for the request. If you provide credentials or sensitive information in a support ticket, we may retain that information in the ticket history unless you request removal and we are able to remove it.

2.4 Service, security, and access logs

We collect technical logs and security information when you visit our websites, access our billing panel, use our control panels, connect to our infrastructure, or use our services.

This may include:

  • IP address;
  • browser type and version;
  • operating system;
  • device information;
  • referring URL;
  • pages viewed;
  • date and time of access;
  • login attempts;
  • authentication events;
  • control-panel actions;
  • API activity;
  • service usage;
  • server logs;
  • network logs;
  • abuse indicators;
  • spam, phishing, malware, scanning, brute-force, DDoS, or other security-related signals.

We use this information to operate, secure, debug, monitor, and protect our services.

2.5 Cookies

We use cookies and similar technologies for required service functions, including:

  • account login;
  • billing-panel sessions;
  • control-panel sessions;
  • authentication;
  • security;
  • fraud prevention;
  • service preferences;
  • cart, order, or account functionality.

We do not currently use advertising pixels, behavioral advertising cookies, third-party analytics cookies, or session-replay tools.

Required cookies are necessary for certain features to work. If you disable cookies in your browser, billing-panel, account, or control-panel features may not function correctly.

2.6 Customer content

Customer content includes any content, files, websites, databases, applications, scripts, bots, emails, logs, configurations, or other materials that customers upload, host, store, transmit, or process through RelyHost services.

We do not claim ownership of customer content.

We may access, review, preserve, suspend, remove, or disclose customer content only as reasonably necessary to:

  • provide the services;
  • troubleshoot support requests;
  • respond to customer instructions;
  • maintain backups;
  • investigate abuse;
  • investigate fraud;
  • investigate security incidents;
  • enforce our Terms of Service;
  • prevent harm to our network, customers, IP ranges, or third parties;
  • comply with legal obligations;
  • respond to lawful requests;
  • protect RelyHost’s rights, property, customers, and infrastructure.

We use abuse monitoring and security monitoring to detect activity that may violate our Terms of Service, create security risk, or harm our network or others.

2.7 Identity verification and fraud-check information

In some cases, we may require identity verification or KYC-style review for fraud prevention, abuse prevention, payment-risk review, or account-security purposes.

When we request identity verification, we use Yoti. Depending on the verification flow, Yoti may process information such as:

  • name;
  • date of birth;
  • government ID information;
  • ID document images;
  • selfie or face image;
  • verification result;
  • fraud or authenticity signals;
  • technical metadata.

RelyHost does not request identity verification from every customer. We request it only when we determine it is necessary for fraud prevention, abuse prevention, payment-risk review, account-security review, or similar protective purposes.

Yoti processes identity-verification data according to its own terms and privacy notices. RelyHost may retain limited verification metadata, such as whether verification passed or failed, the date of review, the related account, and internal fraud-prevention notes. We do not retain any biometric information as part of this process.

We may collect and process information related to:

  • abuse reports;
  • spam reports;
  • phishing reports;
  • malware reports;
  • copyright or intellectual-property complaints;
  • law-enforcement requests;
  • subpoenas;
  • preservation requests;
  • emergency requests;
  • sanctions screening;
  • fraud investigations;
  • chargebacks;
  • Terms of Service enforcement;
  • account suspensions or terminations.

This information may include reporter contact details, complaint content, URLs, IP addresses, domain names, server identifiers, customer information, logs, hosted content, and internal investigation notes.

2.9 Reseller and white-label information

If you use reseller hosting or white-label services, we may process information relating to:

  • your reseller account;
  • your sub-accounts;
  • hosted accounts;
  • abuse reports involving resold services;
  • service usage;
  • account status;
  • enforcement actions;
  • support records.

Resellers are responsible for providing legally adequate privacy notices to their own customers and ensuring their customers comply with applicable law and RelyHost’s Terms of Service.

3. Sources of information

We collect information from:

  • you directly;
  • your use of our websites and services;
  • your account, billing, support, and control-panel activity;
  • automated logs and security systems;
  • Stripe;
  • Yoti;
  • Cloudflare;
  • resellers or account administrators;
  • abuse reporters;
  • copyright holders or IP-rights holders;
  • law enforcement or regulators;
  • public sources where relevant to abuse, fraud, security, or legal investigations.

4. How we use information

We use information for the following purposes.

4.1 Providing services

We use information to:

  • create and manage accounts;
  • process orders;
  • provision services;
  • provide hosting, VPS, reseller, bot hosting, and related services;
  • operate billing and control panels;
  • process renewals;
  • provide technical support;
  • maintain backups where applicable;
  • administer cancellations, refunds, overpayments, account credits, and disputes.

4.2 Billing and payment administration

We use information to:

  • issue invoices;
  • process payments through Stripe;
  • confirm payment status;
  • administer subscriptions or renewals;
  • process refunds;
  • handle overpayments;
  • respond to disputes and chargebacks;
  • maintain tax, accounting, and transaction records;
  • prevent payment fraud.

4.3 Security, fraud prevention, and abuse handling

We use information to:

  • monitor for abuse;
  • detect spam, phishing, malware, botnets, scanning, brute force, DDoS attacks, fraud, and other prohibited activity;
  • investigate suspicious activity;
  • protect our network, servers, IP ranges, domains, customers, and third parties;
  • enforce service limits and acceptable-use restrictions;
  • suspend, restrict, terminate, or remove services or content where appropriate;
  • preserve evidence for investigations or disputes.

4.4 Support and communications

We use information to:

  • respond to support tickets;
  • troubleshoot technical issues;
  • send service notices;
  • send invoices and renewal reminders;
  • send security alerts;
  • send abuse notices;
  • send suspension or termination notices;
  • send policy-update notices;
  • communicate about refunds, disputes, or account status.

4.5 Marketing

We send marketing communications only where you have opted in or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time. Unsubscribing from marketing does not stop transactional or service-related messages, such as invoices, renewal notices, security alerts, abuse notices, or support communications.

We use information to:

  • comply with applicable law;
  • comply with sanctions obligations;
  • respond to lawful requests;
  • cooperate with law enforcement where required or appropriate;
  • respond to intellectual-property complaints;
  • enforce our Terms of Service;
  • protect RelyHost, our customers, our infrastructure, and third parties;
  • establish, exercise, or defend legal claims.

Where GDPR, UK GDPR, or similar laws apply, we rely on one or more of the following legal bases.

Purpose Legal basis
Account creation, service provisioning, billing, renewals, support, cancellations Performance of a contract
Payment processing, invoices, refunds, disputes, chargebacks, tax/accounting records Performance of a contract; legal obligation; legitimate interests
Security monitoring, abuse prevention, fraud prevention, logging, Terms enforcement Legitimate interests; legal obligation
Identity verification through Yoti when required for fraud or abuse prevention Legitimate interests; legal obligation where applicable; consent where required
Required cookies and session management Performance of a contract; legitimate interests
Marketing emails Consent or opt-in; legitimate interests where permitted
Legal requests, sanctions, abuse reports, IP complaints, litigation Legal obligation; legitimate interests
Customer content processing Performance of a contract; processor/service-provider processing on behalf of the customer

6. How we disclose information

We may disclose information to the following categories of recipients.

6.1 Service providers and subprocessors

We use vendors and service providers to operate, secure, and support our services.

Current key providers include:

  • Stripe — payment processing and transaction administration;
  • Cloudflare — DNS, network security, proxying, DDoS mitigation, caching, and related services;
  • Amazon Web Services — cloud infrastructure, storage, compute, email services;
  • Backblaze — storage services;
  • Yoti — identity verification and fraud/KYC checks when requested.

We may also use data center, colocation, network, infrastructure, monitoring, security, email, support, accounting, legal, and professional-service providers.

6.2 Account administrators and resellers

If your account is managed by an organization, reseller, or account administrator, we may disclose information to that administrator or reseller as needed to manage the account or services.

6.3 Abuse reporters, affected parties, and IP holders

We may disclose limited information where reasonably necessary to investigate or resolve abuse reports, phishing, malware, spam, copyright complaints, IP-rights complaints, or other prohibited activity.

We may disclose information if we believe disclosure is required or permitted by law, including in response to subpoenas, court orders, legal process, preservation requests, emergency requests, regulatory requests, or lawful law-enforcement demands.

6.5 Business transfers

If PhoenixDev LLC, RelyHost, or relevant assets are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale, or transfer of services, information may be disclosed or transferred as part of that transaction.

6.6 Protection of rights and safety

We may disclose information where we believe it is necessary to protect RelyHost, our customers, our infrastructure, other users, third parties, or the public from fraud, abuse, security threats, legal claims, or harm.

7. Sale, sharing, targeted advertising, and profiling

We do not sell personal information for money.

We do not currently use advertising pixels, behavioral advertising, retargeting, third-party advertising cookies, or analytics tools that track users across unrelated websites.

We do not use personal information for automated profiling that produces legal or similarly significant effects.

If our practices change, we will update this Privacy Policy and provide any required notices, consent mechanisms, or opt-out rights.

8. International users and transfers

RelyHost is operated from the United States. We may process, store, access, or transfer information in the United States and other countries where we or our service providers operate.

If you access RelyHost from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your country.

RelyHost does not serve jurisdictions, persons, or entities where service would be prohibited by U.S. sanctions or export-control restrictions.

For customers in jurisdictions with cross-border transfer requirements, additional terms may be required before using RelyHost to process regulated personal data. Business customers that need GDPR, UK GDPR, or similar data-processing terms should contact [email protected] before using the services for regulated personal data.

9. Data retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.

RelyHost does not automatically delete all account information, billing records, support tickets, abuse records, or service records immediately when an account is closed, suspended, terminated, or inactive.

Retention depends on the type of information and the reason it is held.

Category Retention approach
Account information Retained while the account exists and afterward as needed for business, security, fraud-prevention, legal, tax, accounting, and dispute purposes
Billing and transaction records Retained as needed for tax, accounting, payment, refund, dispute, chargeback, fraud-prevention, and legal purposes
Support tickets Retained for support history, troubleshooting, security, staff review, dispute handling, and legal purposes unless deletion or redaction is requested and feasible
Access logs and security logs Retained as needed for security, abuse prevention, debugging, investigation, and legal purposes
Abuse and enforcement records Retained as needed to investigate abuse, prevent repeat abuse, protect infrastructure, support legal claims, and comply with law
Customer content Retained while services are active and according to service configuration, customer action, suspension, termination, backup practices, and legal holds
Backups Retained according to the applicable backup practices described in our Terms of Service, storage limits, operational needs, and legal holds
Yoti verification data Processed by Yoti according to Yoti’s terms and privacy notices; RelyHost may retain limited verification metadata for fraud-prevention, security, account, and legal purposes
Marketing preferences Retained until you unsubscribe or until no longer needed; suppression records may be retained to honor opt-out requests

You may request account closure, deletion, or redaction by contacting [email protected]. We may deny or limit deletion where retention is necessary for billing, tax, accounting, fraud prevention, security, abuse prevention, dispute handling, legal compliance, backups, or legal claims.

10. Backups and deleted data

Backups may be created for operational continuity, disaster recovery, account restoration, and service reliability.

Backup availability is not guaranteed except as expressly stated in our Terms of Service or service-specific documentation.

When information is deleted from active systems, it may remain in backups until those backups expire, are overwritten, or are purged in the normal course of operations. We may also preserve information where required for legal compliance, abuse investigations, fraud prevention, disputes, chargebacks, security incidents, or legal holds.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction.

Safeguards may include:

  • access controls;
  • authentication controls;
  • staff access limitations;
  • logging and monitoring;
  • network security;
  • DDoS mitigation;
  • abuse monitoring;
  • malware and phishing detection;
  • infrastructure monitoring;
  • backup controls;
  • vendor controls;
  • incident-response procedures.

No internet service, hosting provider, or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for securing their own accounts, passwords, applications, websites, scripts, databases, SSH keys, API keys, control panels, email accounts, and hosted environments.

You must notify us promptly if you believe your account, service, credentials, or hosted environment has been compromised.

12. Children and minors

RelyHost services are not directed to children under 13.

You must be at least 13 years old to use RelyHost. If you are 13 or older but under 18, you must have permission from a parent or legal guardian to use the services.

We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13 without legally required parental consent, we will take appropriate steps to delete the information or obtain required consent.

13. Your privacy rights

Depending on where you live and which laws apply, you may have rights to:

  • confirm whether we process your personal information;
  • access your personal information;
  • receive a copy of your personal information;
  • correct inaccurate information;
  • delete information;
  • restrict certain processing;
  • object to certain processing;
  • opt out of marketing communications;
  • opt out of sale, sharing, targeted advertising, or certain profiling if those activities apply;
  • withdraw consent where processing is based on consent;
  • appeal a denied privacy request where required by law;
  • complain to a regulator or supervisory authority.

To submit a request, contact [email protected].

We may need to verify your identity before processing a request. For account-related requests, we may require you to submit the request while logged in or provide information sufficient to verify account ownership.

We may deny or limit requests where permitted by law, including where information is needed for billing, tax, accounting, fraud prevention, security, abuse prevention, legal compliance, backups, dispute handling, chargebacks, or legal claims.

14. California privacy notice

This section applies to California residents where applicable California privacy law applies.

14.1 Categories of personal information collected

We may collect the following categories of personal information:

Category Examples
Identifiers Name, email address, phone number, billing address, username, account ID, customer ID, IP address, domain names, online identifiers
Customer records information Billing contact details, invoices, payment metadata, transaction records, support records
Commercial information Services purchased, renewal history, refund history, cancellation history, account-credit records, disputes
Internet or network activity Access logs, browser information, device information, login events, control-panel activity, service activity, server logs
Approximate geolocation Approximate location inferred from IP address
Professional or business information Company name, business contact details, reseller information
Sensitive personal information Account credentials, support-ticket contents, government ID or identity-verification data where requested through Yoti, security credentials you provide
Inferences Fraud, abuse, security, payment-risk, and service-usage indicators

14.2 Sources, purposes, and disclosures

The sources we collect this information from, the purposes for which we use it, and the parties we disclose it to are the same as described throughout this Privacy Policy — see Section 3 (Sources of Information), Section 4 (How We Use Information), and Section 6 (How We Disclose Information) above.

14.3 Sale and sharing

As noted in Section 7 above, we do not sell personal information for money, and we do not currently share personal information for cross-context behavioral advertising.

14.4 California rights

California residents may have rights to:

  • know/access personal information;
  • correct inaccurate personal information;
  • delete personal information;
  • receive information about collection, sources, purposes, disclosures, sale, and sharing;
  • opt out of sale or sharing if applicable;
  • limit certain uses of sensitive personal information if applicable;
  • not be discriminated against for exercising privacy rights.

Submit requests to [email protected].

15. U.S. state privacy rights

Residents of certain U.S. states may have privacy rights under state consumer privacy laws if those laws apply to RelyHost.

These rights may include:

  • access;
  • correction;
  • deletion;
  • portability;
  • opt-out rights;
  • appeal rights.

We will honor applicable rights where required. Even where a specific state privacy law does not apply because of statutory thresholds or exemptions, we may choose to respond to reasonable privacy requests voluntarily.

16. GDPR, UK GDPR, and international privacy rights

If GDPR, UK GDPR, or similar laws apply, you may have rights to:

  • access;
  • rectification;
  • erasure;
  • restriction;
  • portability;
  • objection;
  • withdrawal of consent;
  • complaint to a supervisory authority.

The controller is PhoenixDev LLC — see Section 23 (Contact Us) for full contact details.

Business customers that need a Data Processing Addendum or cross-border transfer terms should contact [email protected] before using the services to process regulated personal data.

17. Canada privacy notice

If Canadian privacy law applies, we collect, use, and disclose personal information for the purposes described in this Privacy Policy.

You may request access to or correction of your personal information by contacting [email protected]. We may deny or limit requests where permitted by law.

18. Australia privacy notice

If Australian privacy law applies, this Privacy Policy explains:

  • the kinds of personal information we collect;
  • how we collect and hold it;
  • why we collect it;
  • how we use and disclose it;
  • how individuals may access and correct it;
  • how complaints may be submitted;
  • that information may be disclosed overseas, including to the United States and other countries where our service providers operate.

Privacy complaints may be sent to [email protected].

19. Marketing communications

Marketing emails are opt-in.

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting [email protected].

We may still send transactional or service-related messages, including account notices, invoices, renewal notices, support replies, security alerts, abuse notices, suspension notices, and legal notices.

20. Sanctions and prohibited jurisdictions

RelyHost does not provide services where doing so would violate U.S. sanctions, export-control restrictions, or other applicable legal restrictions.

We may collect and process information for sanctions screening, fraud prevention, compliance review, and enforcement of this policy.

We may reject, suspend, terminate, or restrict accounts, transactions, or services where required or appropriate for sanctions compliance, fraud prevention, abuse prevention, or legal compliance.

21. Customer responsibilities

Customers are responsible for:

  • securing their own accounts and services;
  • maintaining backups unless otherwise agreed;
  • securing applications, websites, scripts, bots, databases, SSH keys, API keys, and credentials;
  • providing legally required privacy notices to their own users;
  • obtaining legally required consents;
  • responding to privacy requests relating to customer content;
  • complying with data protection laws applicable to customer content;
  • ensuring resold users and sub-accounts comply with RelyHost’s Terms of Service.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The “Last Updated” date shows when this Privacy Policy was last revised. Material changes may be communicated by website notice, account notice, email, or another reasonable method.

Your continued use of the services after an updated Privacy Policy becomes effective means you accept the updated Privacy Policy to the extent permitted by law.

23. Contact us

For privacy questions, requests, or complaints:

PhoenixDev LLC

Email: [email protected]

Mailing address: 8 The Green, Ste A, Dover DE 19901

Phone Number: +1 (833) REL-HOST (735-4678)

If you’re an existing customer, creating a support ticket on our help center is our preferred method of contact in order to keep our communications secure and verify your identity.